Our maintenance contracts are flexible in both features & options, for any brand and model. We offer a broad range of maintenance contracts, from the highly standardized all-in-one to the individually tailored to meet your specific building requirements, traffic patterns, equipment condition, and more.
Our off-the-rack service features build the basis for your individual or all-in-one service contract. All contracts can be extended with service options and are available for any elevator or escalator brand and model.
We maintain all brands. In fact, 50% of the Schindler maintenance portfolio consists of non-Schindler products or models.
| Feature | Assist | Basic | Alert | Cover | Complete |
|---|---|---|---|---|---|
| Technical support Hotline support and training for the person responsible for the equipment on-site. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Health check Remote status checks incl. reports and notification in case of detected irregularities. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Maintenance visit Regular on-site inspections incl. basic maintenance work. | ✓ | ✓ | ✓ | ✓ | |
| Call-back interventions Immediate response in case of issues incl. release of entrapped passengers. Mo.–Fr. 7am–6pm or 24/7 with the “Flex” option. | ✓ | ✓ | ✓ | ||
| Small repairs Small repairs – as defined, are included to ensure availability. | ✓ | ✓ | |||
| Large repairs Full coverage of all maintenance, call-back or repair works. Availability is guaranteed as an option for 98% – 99,5% p.a. | ✓ |
Our continuous monitoring and response service allows for tracking and analyzing equipment – as well as performing condition checks.
Our information option keeps you on top of things. Transparency and full control is allotted multiple communication channels and reports are submitted through them.
Our option for flexible maintenance and repair work appointments. Plus the possibility for off working hours services – and 24/7 call-back interventions.
Our examinations cover periodic safety checks beyond national norms, plus the coordination and support of regulatory bodies.
Our in-car alarm service allows passengers to connect with one of our trained service staff. The release of entrapped passengers is ensured.
Our phone- and data line management for remote- and alarm services enables continuous line function and alarm system checks.